Today I went to Phil’s Burger for the evening. They cook high quality burgers that you crave about it. Then we decided to walk down to the water front. There was Mälarspaviljongen, especially coffee part was empty, it was a romantic view and we decided to sit there. Before I tell you further, I need to tell you one thing about my diet: Since I have lactose intolerance, I usually use oat milk or if I do not have any vegetarian solution, I prefer lactose-free milk. If you think it is a simple issue, it is not. I can consume milk but it hurts a lot. I did not know why milk let me to feel that bad and hurt my stomach until I learned the reason. If you check wikipedia, you can see what type of issues that this illness can cause:
‘The principal symptom of lactose intolerance is an adverse reaction to products containing lactose (primarily milk), including abdominal bloating and cramps, flatulence, diarrhea, nausea, borborygmi, and vomiting (particularly in adolescents). These appear one-half to two hours after consumption. The severity of symptoms typically increases with the amount of lactose consumed; most lactose-intolerant people can tolerate a certain level of lactose in their diets without ill effects.’
Well, therefore, went to cafeteria and ordered two coffee latte, and I asked whether they have oat milk. They did not but then I asked if they have lactose free milk. The answer of the guy was: Yes!
Good! We paid 92 sek for two coffee and waited. While waiting, I was watching the guy. He opened milk section in the drawer, all of them was red regular milks. He noticed I was looking at him, I only saw he took one type of milk to warm it and then turned his back to us, so we could not see (!) which milk he put in the coffees. I was a bit skeptical but thought: No way! He is not doing that!.
He took both coffees and gave one as: ‘This is lactose free’.
I was not that sure he ever used ANY lactose free milk or any other milk because only he warmed milk once, but I gave him benefit of the doubt and took the coffee. After I drank coffee (by the way, they use a way smaller regular coffee latte glasses compared to other cafeterias!), on my way to home, I start to feel bad, as I had drunk regular milk!
I know my body and I know how regular milk hurts me!. Basic question is: Why did he do this? what did he gain? He could be honest then I could order regular coffee or drink something else, right? Believe me, if It were not hurting now, I would never write this post! What if I had a more serious allergy to lactose and I had a serious problem?
This is also a lesson for companies: How long can you lie to your customers? Will you prefer to cheat your customers for short term gains or would you want to keep them with you? May be, since I am not a regular customer and since it is a spectacular place, he did not care a regular customer who drank coffee latte, right? It was his choice.
I will of course , If I have to, I will visit there again but this time will I trust them?
Will I prefer to go there if I have other options?
I doubt that!